Answers to the questions we hear most. For anything not covered here, contact us.
What plans are there?
| Free | Starter | Unlimited | |
|---|---|---|---|
| Price | ā¹0 | ā¹249/month | ā¹449/month |
| Yearly | ā | ā¹2,490/year | ā¹4,490/year |
| Users | 1 | 3 | Unlimited |
| Leads | 300 | 5,000 | Unlimited |
| Lead sources | 1 | 5 | Unlimited |
| Automations | 2 | 15 | Unlimited |
| Sequences | 1 | 10 | Unlimited |
| AI credits / month | 15 | 300 | 2,000 |
Prices exclude 18% GST, and yearly plans include 2 months free. See the full comparison on the pricing page.
Is pricing per user?
No. You pay one flat price for your workspace. Starter covers up to 3 users; Unlimited covers as many as you like.
Is there a free trial?
Yes. Every new workspace gets a 14-day Starter trial with no card required. When it ends, you move to the Free plan automatically unless you subscribe ā nothing is deleted.
What counts toward my seat limit?
Active team members and invitations that haven't been accepted yet. Deactivated and deleted team members don't count, so you never pay for past staff.
What counts toward my lead limit?
Every lead in your workspace, whatever its status. Leads in the recycle bin don't count. At the limit nothing is deleted ā you just can't add new leads until you upgrade.
What's an AI credit?
One AI generation ā a reply draft, a lead summary, an AI Assistant answer, a generated sequence or an improved message. Credits reset on the 1st of each month. If the AI fails, the credit is refunded.
What happens if I downgrade?
Your data stays. If you have more automations or sequences than the new plan allows, the oldest ones keep running and the rest pause until you upgrade again.
Can I change or cancel my plan?
Yes, any time from Settings ā Billing. When you cancel, you keep your paid plan until the end of the period you paid for, then move to Free. See our Cancellation & Refund Policy.
What payment methods do you accept?
UPI, credit and debit cards, and net banking, processed securely by Razorpay. Your card details are never stored on our servers.
Do I get a GST invoice?
Yes. Add your GSTIN and business details in Settings ā Billing and every payment gets a GST invoice ā view, print or save it as a PDF from Settings ā Billing. A copy is also emailed to you, with the invoice PDF attached.
Do you accept coupon codes?
Yes ā enter it at checkout in Settings ā Billing. If you run ads for clients, contact us about complimentary plans for agency workspaces.
What if a payment fails?
You get a grace period and reminder emails to update your payment method before the workspace is moved to Free. Your leads are never deleted.
Will you remind me before my plan renews?
Yes ā we email your workspace admins a few days before a renewal (or before a cancelled plan ends), and warn you as you approach your AI-credit, lead or seat limits. You can switch those reminders off from the link in the email.
Are WhatsApp Business API charges included?
No. Personal 1-tap WhatsApp is free. If you use the official WhatsApp Business API, Meta's conversation charges are billed by your WhatsApp provider, separately from Ridhzo.
Is my data secure?
Yes. Every workspace is kept completely separate, sensitive secrets are encrypted, and deleted leads stay in a 30-day recycle bin. Read more on our Security page.
How do I get support?
- Check the Help Center and How-To Guides.
- Signed in? Raise a request from Settings ā Help & support.
- Or email [email protected] or use the contact page ā we respond within 24 hours.