Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether on behalf of yourself as an individual or an entity you represent, hereinafter referred to as "Customer", "Subscriber", or "You") and Ridhzo Technologies Pvt. Ltd. ("Ridhzo", "we", "us", or "our").

By creating an account, launching a workspace, utilizing our progressive web app (PWA), installing webhook endpoints, or clicking "I Agree", you represent that you have the legal capacity to enter into these Terms and agree to be bound by all conditions set forth herein.

2. Account Registration & Seat Licenses

To access the Platform, you must register for a multi-tenant workspace. Access is granted under license tiers based on active user seats (e.g., Admin, Manager, Sales Agent):

• Named User Licenses: Each user seat is provisioned for an individual sales representative. Concurrent sharing of a single seat login across multiple representatives to bypass licensing limits is strictly prohibited.
• Credential Security: You are solely responsible for maintaining the confidentiality of your login credentials, API secrets, and mobile session tokens. You must notify us immediately at [email protected] of any unauthorized access.
• Administrative Authority: Workspace Admins have the sole prerogative to invite reps, assign round-robin queues, modify pipeline stages, and initiate workspace exports or deletions.

3. Acceptable Use & Strict Anti-Spam Policy

Ridhzo is engineered to accelerate response to inbound leads who have voluntarily expressed interest in your products or services. We maintain a zero-tolerance policy regarding spam, cold harvesting, and unsolicited communications:

4. WhatsApp & Telecom Regulations

When utilizing Ridhzo's 1-tap WhatsApp triggers, quick-response templates, or automated follow-up cadences:

• Meta / WhatsApp Business Policy: You agree to abide fully by Meta's WhatsApp Business Terms of Service and Commerce Policies. WhatsApp accounts that are banned or suspended by Meta for spamming do not entitle you to any refund from Ridhzo.
• Telecom Regulations (TRAI / TCPA / NDNC): You are solely responsible for ensuring your outbound sales communications comply with telemarketing laws in your prospects' jurisdiction, including the Telecom Commercial Communications Customer Preference Regulations (TRAI NDNC Registry in India) and the Telephone Consumer Protection Act (TCPA in the United States).
• Instant Opt-Out: If a prospect requests to stop receiving messages or calls ("STOP", "Unsubscribe", "Do Not Call"), you must immediately cease contact and mark the lead as unsubscribed in your Ridhzo pipeline.

5. Intellectual Property & Customer Lead Ownership

6. Subscription Fees, Billing & Renewals

Access to Ridhzo is billed on a recurring subscription basis (monthly or annually):

• Payment Terms: Subscription fees are charged at the beginning of each billing cycle via our payment gateway partners (Razorpay / Stripe).
• Automatic Renewal: Unless cancelled prior to your billing renewal date via the workspace settings, your subscription will automatically renew at the then-current plan rate.
• Taxes: All listed prices are exclusive of statutory taxes (such as Goods and Services Tax / GST in India or applicable sales tax/VAT), which will be added at checkout.
• Failed Payments: In the event of an automated renewal failure, a 7-day grace period is provided. After this period, workspace write capabilities are paused until payment is successfully settled.

7. Service Availability & Uptime SLA

We target a 99.9% uptime SLA for our core cloud infrastructure, including incoming webhook ingestion endpoints, database read/write replicas, and push notification relays.

Uptime calculations exclude scheduled maintenance windows (conducted during low-traffic off-peak hours with 48 hours advance notice) and upstream network outages attributable to third-party providers (e.g., Meta Graph API downtime, Google Ads webhook outages, mobile carrier SMS/network drops).

8. Limitation of Liability & Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

9. Mutual Indemnification

You agree to defend, indemnify, and hold harmless Ridhzo Technologies, its officers, contractors, and agents from and against any third-party claims, liabilities, losses, damages, or costs (including reasonable legal fees) arising from or relating to: (a) your violation of these Terms; (b) your violation of applicable anti-spam, telemarketing, or consumer privacy regulations; or (c) any dispute between you and your end-customer leads.

10. Suspension & Termination

You may terminate your subscription at any time via your workspace billing portal. Upon termination, your account will remain accessible until the end of your prepaid billing period.

We reserve the right to suspend or permanently revoke access immediately without prior notice if you breach Section 3 (Acceptable Use & Anti-Spam), engage in fraudulent payment activity, or present an active security threat to our multi-tenant platform infrastructure.

11. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any legal action, suit, or proceeding arising under these Terms shall be instituted exclusively in the competent courts of Telangana / Karnataka, India, and each party irrevocably submits to the personal jurisdiction of such courts.