Cancellation & Refund Policy
We believe software should earn your business every month. If Ridhzo isn't driving faster lead response and closing more deals for your team, our cancellation and refund process is straightforward, fair, and transparent.
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1. 14-Day Money-Back Guarantee
We offer an unconditional 14-Day Money-Back Guarantee on all first-time paid subscriptions (both Monthly and Annual plans).
If you subscribe to Ridhzo and decide within 14 calendar days of your initial payment that our mobile CRM does not fit your sales team's workflow, simply message support or request a refund from your dashboard. We will issue a full 100% refund of your subscription fee with no hassle and no mandatory retention interrogation.
2. How to Cancel Your Subscription
You may cancel your Ridhzo subscription at any time with zero friction:
- 1-Tap Self-Serve Cancellation: Navigate to
Workspace Settings > Billing > Manage Plan, and click "Cancel Subscription". Cancellation takes effect immediately without requiring email confirmation or phone calls. - Retain Prepaid Access: When you cancel, your account remains fully operational until the final day of your active prepaid billing period (whether monthly or annual).
- Zero Future Charges: Once cancelled, our automated billing engine will never charge your card or payment method again unless you explicitly reactivate your plan.
3. Refund Eligibility & Criteria
Refunds are evaluated under the following transparent rules:
Monthly Subscriptions
Eligible for a 100% refund if requested within 14 days of the initial subscription purchase. Subsequent monthly renewals are non-refundable once the billing month has commenced, but can be cancelled to prevent all future billings.
Annual Subscriptions
Eligible for a 100% refund within 14 days of purchase. If you cancel an annual plan after 14 days, you may request a pro-rated refund for the remaining unused full months, adjusted to the standard non-discounted monthly rate for the consumed months.
4. Non-Refundable Items
The following categories are strictly non-refundable:
- Usage-Based Telecom / API Credits: Any third-party WhatsApp Business API conversation charges, cloud telephony fees, or SMS fees billed at cost by telecommunication carriers.
- Accounts Terminated for Abuse: Any account suspended or terminated due to violations of our Acceptable Use & Anti-Spam Policy (e.g., uploading scraped lists, mass harassment, cold scamming) forfeits all refund eligibility.
- Requests Exceeding Stated Windows: Refund requests submitted beyond the 14-day window for renewals that have seen continuous active usage by team members.
5. Processing Timeline & Payment Mode
5 to 7 Business Days Turnaround SLA
Once your refund request is approved by our billing desk, the refund is initiated immediately through our payment gateway partner (Razorpay or Stripe).
- Original Payment Source: All refunds are routed exclusively back to the original source used for the transaction (original credit card, debit card, UPI VPA, or Net Banking account).
- Bank Credit Window: Depending on your card issuer or banking institution, funds typically appear on your statement within 5 to 7 business days.
- Refund Receipt: An automated digital credit note and gateway transaction reference number will be dispatched to your registered billing email address.
6. How to Request a Refund
To request a refund under our guarantee policy:
Send an email to [email protected] or message our team on WhatsApp at +91 98201 44520 with the following details:
- Your Workspace Name or Registered Admin Email
- The Invoice ID or Transaction Date
- A brief reason for cancellation (helps us improve our product, but not mandatory)
Our billing team will review and confirm your refund within 24 hours during working days.
Our compliance and data protection team responds to all inquiries within 24 hours.
Other Policies & Legal Frameworks
Data collection, tenant isolation & user rights
User agreements, acceptable use & liability
14-day policy, billing & turnaround
Digital SaaS delivery & instant provisioning
Workspace isolation & encrypted secrets
Session auth, local storage & analytics