Stop typing call reports at 7 PM
Reps make dozens of calls a day. In most CRMs they have to remember to log each one — so most never get logged, and managers fly blind. With the Ridhzo Android app, calls made from the rep's own phone are logged automatically.
What gets logged
- Direction — outgoing, incoming or missed
- Talk time — exact duration in seconds
- When — start and end time
- Which lead — the number is matched to the lead automatically
- Outcome — the rep can add a note and how the call went, saved on the lead's timeline
All of it appears on the lead's timeline and feeds your dashboards, so call volume, talk time and answer rate are measured without anyone filling in a sheet.
Follow-ups that close themselves
- Answered call — when a call to or from a lead connects, matching pending follow-ups are marked Completed.
- Unanswered call — a missed or unanswered attempt is logged, but the follow-up stays open, so the rep remembers to try again.
Smart missed-call handling
When a lead rings a rep and the call is missed, the phone already showed its own missed-call alert. Ridhzo avoids sending a duplicate alert to that phone and still logs the missed call on the lead's timeline, so nothing is lost.
Caller ID for your leads (opt-in)
Leads often call from numbers that aren't saved in the rep's contacts. Turn on Caller ID in the app and, when one of your leads rings, the incoming-call alert shows their name and where the deal stands — for example "Interested · ₹1.5L" — before the rep answers. Reps only see leads they're allowed to open.
Works with automations
A call logged trigger lets you build rules — two ready-made templates come built in:
- Three unanswered calls in a row → add a note and schedule a follow-up at a different time of day
- A call longer than two minutes → mark the lead as in progress
You stay in control
- The app asks for call-log and phone permission on the rep's Android phone — nothing is read until it's granted.
- Personal calls stay on the phone. The app matches its call log against your leads' numbers and sends only those calls — the rest never leave the device.
- A rep only syncs calls for leads they can open (admins: all of the workspace's leads), and read-only roles can't sync.
- It is available on every plan, including Free.
- Call logging is built for the Android app. iPhone users can install the web app, but automatic call logging needs Android.
Real example
A real-estate rep calls a lead from her phone at the time a follow-up was due. The call runs four minutes; Ridhzo logs it, marks the follow-up done and updates "last contacted". A second lead doesn't pick up: the attempt is logged, the follow-up stays open on her list. The owner's dashboard shows both without anyone typing a note.