The first rep to call usually wins
When leads wait in a shared inbox, everyone assumes someone else will call. Ridhzo gives every new lead an owner instantly and tells them straight away.
Ways to assign leads
| Method | Best for |
|---|---|
| Round-robin | Even, fair rotation across reps — safe even when many leads arrive at once |
| By team | Rotate inside a team, e.g. "Hyderabad team" or "Telugu-speaking counsellors" |
| By capacity | Set a maximum number of open leads per rep; new leads go to whoever has room |
| By source | Leads from a specific ad, form or website go to a chosen person or team |
| By rules | Automations like "if city is Pune, assign to Rahul" or "if budget is over ₹1 crore, assign to senior rep" |
| Manual & bulk | Reassign one lead or hundreds at once |
Deactivated users (on leave, left the company) never receive leads. Every assignment is logged on the lead.
New-lead alerts — for anyone, inside or outside your team
Send a notification about new leads by email, in-app or WhatsApp:
- Alert a manager, a partner or your client every time a lead arrives.
- Add conditions: only Facebook leads, only a certain project, only high budgets.
- Test a rule before switching it on and see a delivery log.
Instant alerts to the owner
The assigned rep gets a push notification with sound on their phone within seconds, plus an in-app alert — even if Ridhzo is closed.
Real examples
- Speed: A Facebook lead arrives at 9:02 PM, goes to the on-shift rep, and gets a WhatsApp at 9:03 PM.
- Agency: A marketing agency emails every new lead to its client's sales head automatically.
- No more fights: Reps stop grabbing leads — rotation is automatic and transparent.