Shipping & Delivery Policy
Ridhzo CRM is a 100% cloud-hosted Software-as-a-Service (SaaS) platform. All services, licenses, and access credentials are delivered electronically via immediate automated provisioning.
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1. Digital SaaS Delivery Overview
Ridhzo Technologies Pvt. Ltd. operates exclusively as a provider of cloud-hosted Software-as-a-Service (SaaS) and Progressive Web Application (PWA) solutions.
We do not manufacture, package, or distribute physical goods, boxed media, hardware tokens, or paper materials. Consequently, no physical freight, courier shipping, customs processing, or parcel tracking is involved with any transaction on Ridhzo.
2. Provisioning Timeline & Instant Activation
All service activations and plan upgrades are delivered electronically and instantaneously upon successful transaction authorization:
- Instant Automated Provisioning: Upon successful checkout or signup, your isolated tenant database partition, administrative seat licenses, and webhook capture endpoints are automatically created within 10 to 60 seconds.
- Immediate Access: You are automatically redirected to your live workspace dashboard where you can immediately begin connecting Meta Lead Ads, configuring pipelines, and inviting team members.
- Seat Upgrades & Add-ons: Additional sales rep seat licenses or workspace capability upgrades take effect instantaneously without requiring system restarts or downtime.
3. Access Modes & Delivery Methods
Your subscription grants electronic access across all supported device platforms:
Mobile Progressive Web App (PWA)
Installable directly to iOS home screens (via Safari) and Android devices (via Chrome). Delivers vibrating hardware push alerts, 1-tap WhatsApp deep links, and field-grade offline outbox synchronization.
Cloud Desktop Portal
Accessible through any modern web browser (Google Chrome, Apple Safari, Mozilla Firefox, Microsoft Edge) at app.ridhzo.com without requiring local desktop software installations.
4. Proof of Delivery & Digital Receipts
Delivery of your SaaS subscription is verified and documented through:
- Digital Onboarding Email: An automated confirmation containing your workspace access URL, tenant ID, and quick-start guide dispatched to your registered email address.
- Electronic Tax Invoice: A digital GST/tax receipt detailing subscription dates, seat counts, transaction identifiers, and payment gateway confirmation.
- System Activation Timestamp: Server audit logs recording the exact timestamp of account creation and initial administrative sign-in.
5. Shipping & Handling Charges
Because Ridhzo delivers all services purely via cloud infrastructure, there are zero shipping fees, zero delivery surcharges, and zero physical handling costs associated with any of our subscription plans. The price listed on the checkout screen reflects the total software subscription fee (plus applicable statutory taxes).
6. Non-Delivery or Access Issues
If you have completed payment but have not received your workspace activation confirmation or cannot access your dashboard within 5 minutes:
Please reach out through our rapid resolution channels:
- Check your spam or promotions email folder for your payment receipt and GST invoice email from Ridhzo Billing.
- Email our technical operations desk at [email protected] with your transaction reference ID.
- Ping our WhatsApp support line directly at +91 98201 44520 for immediate priority activation (resolved in < 15 minutes during business hours).
Our compliance and data protection team responds to all inquiries within 24 hours.
Other Policies & Legal Frameworks
Data collection, tenant isolation & user rights
User agreements, acceptable use & liability
14-day policy, billing & turnaround
Digital SaaS delivery & instant provisioning
Workspace isolation & encrypted secrets
Session auth, local storage & analytics